Terms & Conditions

1.1 We dream of a planet with no food waste. Saveyoo’s mission is to raise awareness of food waste and to reduce food waste across India. Our mobile application helps businesses and consumers fight food waste together by saving meals that would otherwise have gone to the bin (referred to as the “Saveyoo App” or simply the “App”). With your use of the App, you’re contributing to the goal of ensuring that all food produced is food consumed. 1.2 To support the goal we try to keep it simple and we provide an easy concept by which we empower consumers, like you, that use our App, collectively “users” (in these User Terms we refer to you as “you” or “user”) to save meals from retail and food service businesses like supermarkets, bakeries, canteens, restaurants, manufacturers and other businesses with surplus food (each a “Store”). Our App helps you to find Stores and reserve surplus food. Stores offer surplus food by listing a quantity of bags on the App they will fill with their surplus food and make available to be reserved by you (we call each of these bags a “Surprise Bag”). 1.3 As you use our App keep in mind, Saveyoo does not own, control, offer, or manage the contents of any Surprise Bags made available by Stores for Reservation. Saveyoo is also not a party to the sale of the food that Stores provide to you in Surprise Bags.

2.1 These User Terms (“Terms”) are a binding legal agreement between you and Saveyoo (“Saveyoo”) that govern your use of the Saveyoo websites and App (collectively, the “Saveyoo Marketplace”). In these Terms, the words “Saveyoo”, “we”, “us” and “our” refers to the Saveyoo entity set out on Schedule 1 with whom you are contracting. By accessing or using any part of the Marketplace, you accept, without limitation or qualification, these Terms. If you do not agree with these Terms, you are prohibited from using any portion of the Marketplace. The registration of an Account (as defined below) requires your express acceptance of these Terms. 2.2 These Terms reflect the way that Saveyoo works and among other things, the obligations that apply to our relationship with you. As a result, these Terms help define our relationship with you as you interact with us and use our Saveyoo Marketplace. For example, these Terms include: • What you can expect from us and our Saveyoo Marketplace. • What we expect from you, which establishes certain rules for using our App. • What to expect from Stores, which covers the basics of the interaction between you and Stores on our App. 2.3 Understanding these Terms is important because, by using the Saveyoo Marketplace, you’re agreeing to these Terms. These Terms include all operating policies that are referred to herein (as such policies may be amended from time to time), including without limitation our Privacy Policy that applies in India. By accepting these Terms, you confirm that you have read and accepted our Privacy Policy.

3.1 How to save a meal from waste using Saveyoo. The Saveyoo App provides a simple method for you to save meals from the waste bin in 4 easy steps: 1. A Surprise Bag is made available by a Store that uses Saveyoo for reservation by consumers like you. 2. A list of Stores with available Surprise Bags will be displayed to you in the App. Please note that a list based on your location can only be displayed if you allow the App to use location services where the App can track your location when you use the App. 3. You place a reservation of an available Surprise Bag from a Store you select in the App. 4. You Pick-up your reserved Surprise Bag at the relevant Store during the time period provided by the Store (see 3.5 below for Pick-up details). 3.2 User Account. Your Saveyoo user account is where you manage the details of your relationship with us and use the App to make reservations with Stores. You must register and create an account by providing us with all the information we require during account registration or anytime after (“Account”) on the App. You must keep your Account information complete, accurate, and updated. Any failure to provide or maintain this information may interfere with our ability to provide our services to you. 3.2.1 You should never: - Select or use as a username a name of another person with the intent to impersonate that person. - Use as a username a name subject to any rights of a person other than you without appropriate authorization. - Use as a username a name that is otherwise offensive, vulgar or obscene. - Use another person’s Account or registration information. - Share your Account with others. - Publish, distribute or post login information for your Account or another’s. 3.3 Reservations. You may reserve Surprise Bags available for sale by a Store by placing a Reservation with a Store you select via the App (each a “Reservation”). A list of active Stores with available Surprise Bags can be found on the App. The list of Stores displayed to you is based on various criteria that you can filter for example by geographical location, pick-up time, or other options made available in the App from time to time. Keep in mind these two points: - By making a Reservation you reserve a Surprise Bag which may potentially be available from a Store. An example of when a bag you reserve is not available is when a Store does not have the quantity of surplus food available they originally projected, the Store may cancel the reservation (see 3.6 below). - A Reservation is not a purchase, rather it’s an offer by you to the Store to reserve a Surprise Bag potentially available for Pick-up at the Store. The purchase of a Surprise Bag takes place upon Pick-up (see 3.5 below) at which time the purchase is exclusively concluded between you and the Store. 3.4 Reservation Confirmation. Once we receive the Reservation, we will begin processing it by sending the Reservation to the relevant Store. We will notify you that the Reservation has been received and provide you with an order identification number (each a “Reservation Confirmation”) that is redeemable for a Surprise Bag at the applicable Store. It is your responsibility to ensure that the Reservation Confirmation in the App can be shown to the Store and swiped by you upon Pick-up. 3.5 Pick-up. You must retrieve the Surprise Bag reserved on the App at the designated location during the time period stated on the App and in the Reservation Confirmation (“Pick-up”). Upon Pick-up, you shall show your Reservation Confirmation in the App to the Store, after which the Store will hand out the reserved Surprise Bag upon you swiping the receipt in the App. You should always make sure that the Surprise Bag handed out corresponds to your Reservation. If you do not Pick-up the Reservation within the time period set out in the Reservation Confirmation, the Surprise Bag may no longer be available and we will be entitled to charge you for the Reservation Price (as defined below). 3.6 Reservation cancellation. At times Stores do not have the surplus food they originally anticipated or the surplus food may not be satisfactory to you. For these reasons and other, Reservations may be cancelled by you, Stores, and Saveyoo. 3.6.1 Cancellation by you • In App - You may cancel a Reservation within the App at any time before the earlier of: (i) the conclusion of Pick-up or (ii) the end of the Pick-up time listed by the Store. • In Store - You may cancel your Reservation in the Store for any reason any time before you Pick-up your reserved Surprise Bag. You must communicate your decision to cancel your Reservation to us via the complaint link in the App. 3.6.2 Cancellation by Store Generally, Stores may cancel your Reservation until one (1) hour before the beginning of the agreed time of Pick-up. However, at times a Store may cancel later than one hour before the Pick-up time if needed (for example, if the Store sells out of the food they anticipated to be surplus at the time of Pick-up). If a Store cancels, you will receive a cancellation notification via email, SMS and/or the App provided you provided the correct contact information to us and that you agreed to receive such notifications. 3.6.3 Cancellation by Saveyoo Reservations may be cancelled by us at our discretion when necessary, like in the event of a recall, dispute, or other matter we think requires that action to be taken.

4.1 Saveyoo’s role. As the provider of the Saveyoo Marketplace, we have no insights into the contents of Surprise Bags. We do not own, control, touch, offer, or manage any listings of Surprise Bags that Stores make available. We do not manufacture, sell, purchase, store, prepare, produce, process, mark, pack, deliver, or handle the Surprise Bags. We have no responsibility or liability for the contents of the Surprise Bag (including the quality, ingredients, and allergens), for the information provided by the Stores, or for the availability of information regarding the Surprise Bags on the App. We are exclusively an intermediary and as a result we are not a party to the sale of the food Stores provide to you in Surprise Bags. If you have any questions regarding Surprise Bags displayed on the App you should contact the relevant Store. The Store’s contact information will appear on the App. 4.2 Store’s role. Upon Pick-up and prior to swiping the Reservation Confirmation, the Store is solely responsible for providing you with information regarding the list of ingredients, allergens, and other labeling-related information as required by the Food Safety and Standards Authority of India (FSSAI), as well as the actual contents regarding the Surprise Bag. We are not responsible for any ingredient, allergy, caloric or other nutritional information provided by the Stores or otherwise found on the App nor will we assume any liability for any adverse reactions from content in the Surprise Bag for any reason. It is yours and the Stores’ responsibility to confirm whether any allergens are present in the Surprise Bag. If you are in doubt about allergy warnings, contents of a Surprise Bag, or any other information, you should confirm with the Store directly before the conclusion of Pick-up.

5.1 Price. The Surprise Bags’ stated value on the App is an estimated minimum value had the Surprise Bag not been sold as surplus food. All prices are indicated in Indian Rupees (INR) and are inclusive of applicable taxes, including GST, unless stated otherwise. 5.2 Saveyoo as Store’s agent for collecting payments. The Reservation Price you pay is collected from you by us on behalf of the Store. Stores have granted Saveyoo the authority to receive payments from you on their behalf in full discharge of your payment obligation for the Surprise Bags you Reserve and the Stores sell to you. 5.3 Packaging and other fees. In some locations, mandatory local regulations may require adding a packaging fee or other fees for Surprise Bags. If applicable, such fee(s) will be displayed in the App prior to reservation. 5.4 Payment process. The payment flow may vary slightly depending on the selected payment method (UPI, credit/debit card, net banking) due to internal processes at the RBI-compliant payment provider. Upon placing a Reservation, the price listed on the App by the Store for the Surprise Bag (“Reservation Price”) is reserved to the payment method in your Account. Completing a Reservation in the App authorises us to reserve the Reservation Price. The Reservation Price is charged to your Account upon Pick-up or at the end of the Pick-up time if the reserved Surprise Bag is uncollected. If a Reservation is cancelled in accordance with section 3.6 of these Terms, the amount reserved will be released or refunded to you if you were already charged. Saveyoo may amend, modify, or restructure the payment procedure at any time in compliance with Indian banking regulations. 5.5 Payment method. You can pay with accepted debit cards, credit cards, UPI, or other payment methods made available on the App. You must provide all required information to our trusted, PCI-DSS compliant payment gateways. Any such information will be collected, stored, and processed directly by Saveyoo’s payment service provider, and Saveyoo does not store your full card details or UPI PIN. 5.6 Refunds. We may provide refunds to users at our discretion to resolve issues like complaints, non-fulfillment by the store, and safety recalls. All refund requests must be submitted to us via the App within 30 days of the end of the Pick-up window for the Reservation. You will not be entitled to a refund if you submit a refund request after this 30-day period.

6.1 In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Saveyoo maintains a robust grievance redressal mechanism. 6.2 Complaints regarding Store interactions or App functionality should first be submitted through the Help Center in the Account section of the App. You must include the reason you are unsatisfied and any other information reasonably requested by us. 6.3 After receiving the complaint, we will process it in accordance with our internal complaint practices, acknowledging receipt within 48 hours and striving to resolve the complaint within one (1) month from the date of receipt, often in cooperation with the Store. 6.4 If your issue remains unresolved, you may contact our designated Grievance Officer (details provided in Section 12.11 / 12.12 below).

7.1 We can’t cover everything here but we’ve highlighted a few areas that are an important part of your relationship with Saveyoo. As you use our App keep in mind, you are always responsible for the activity that occurs on your Account, and are required to notify us immediately of any change in your eligibility to use or access the App, or any breach of security or unauthorized use of your Account. 7.2 As a condition to use the App and access your Account you are required to comply with all Indian laws and regulations that apply to you at all times in connection with your use of the Saveyoo Marketplace. 7.3 Your behavior. You are expected to show respect for the Store’s guests and personnel, as well as Saveyoo’s personnel. If you act inappropriately towards a Store, other consumers of the Store or Saveyoo, or if you commit a crime against or in the Store in connection with the Saveyoo Marketplace, or violate the code of conduct rules of the Store or Saveyoo, Saveyoo may ban, exclude or suspend you from the App. The intervention of Saveyoo does not deprive the Store of the means and rights at its disposal to obtain possible reparations or other remedies. 7.4 Reviews. At times you may have the opportunity to review Stores that you made Reservations with on the App. Any reviews that you submit through the App must be accurate and never contain any discriminatory, offensive, or defamatory language. Saveyoo doesn’t systematically verify the reviews provided by you or any other consumers, though we reserve the right to remove reviews that violate our terms. 7.5 Saveyoo Rules of Conduct. When using the App and accessing your Account you acknowledge that you are responsible for all of your activity in connection with the Saveyoo Marketplace which includes your acknowledgment and agreement with the following: • To not use the Saveyoo Marketplace for any illegal purpose or any other purpose that is prohibited by these Terms. • You are the age of majority in India (18 years or older). • You will pay in full for the Surprise Bags you Reserve through the App and Pick-up. • You will only place Reservations that you intend to Pick-up. • You will not use the App to maliciously research Stores or the pricing of Stores. • You will not engage in inappropriate behaviour towards: (i) a Store including its agents or employees; (ii) another consumer of a Store; or (iii) Saveyoo including its agents or employees. • You acknowledge and agree that you have not created other Saveyoo Accounts that have been suspended or terminated by Saveyoo for violations of our terms, policies, or applicable laws or regulations. • You will not use any automated systems, robots or software to extract data from the Saveyoo Marketplace. • You will not (nor permit any third party to) (a) take any action; nor (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any content on or through the Marketplace that: (i) you know is false, misleading, untruthful or inaccurate; (ii) contains software viruses or any other computer codes designed to disrupt systems; (iii) impersonates any person or entity; or (iv) includes anyone’s identification documents or sensitive financial information. • You will not bypass, circumvent or attempt to bypass or circumvent any security measures on the Saveyoo Marketplace. • You will not access the Saveyoo Marketplace for any commercial purposes or if you are a direct competitor.

8.1 Saveyoo values your privacy and works to ensure that it’s protected when using our Marketplace in compliance with the Digital Personal Data Protection Act, 2023. When you use the Marketplace we collect and process personal data about you. You can read more about how we collect and use personal data in our Privacy Policy (https://www.saveyoo.com/privacy).

9.1 You agree to indemnify, defend and hold harmless Saveyoo and its parents, subsidiaries and affiliates, along with their directors, officers, employees and contractors from and against any and all claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to your: (i) use of the Saveyoo Marketplace; (ii) breach of these Terms; and (iii) violation of applicable Indian law or regulation. 9.2 Saveyoo shall not be liable for any losses or damages arising out of or in connection with the following: (i) acts or omissions of a Store or third party including but not limited to the contents, safety, or quality of Surprise Bags; (ii) your use of the Saveyoo Marketplace; (iii) availability of the Saveyoo Marketplace or Surprise Bags; (iv) content of sites to which the Saveyoo Marketplace links; and (v) circumstances outside of Saveyoo’s control (Force Majeure). 9.3 To the maximum extent permitted by Indian law, Saveyoo shall not be liable for indirect, punitive, or consequential damages. Saveyoo’s total liability for any damages exceeding the amounts Saveyoo collected from you for the Surprise Bags you purchased in the 12 months preceding the first event that gave rise to your claim.

10.1 The Saveyoo Marketplace and the services we offer via the App, including all underlying technology, software, graphics, designs and all copyrights, trademarks, service marks, trade names, logo and other intellectual property or proprietary rights contained therein, are and remain our sole and exclusive property except for content owned by third parties who have authorised Saveyoo to display content. Except as expressly set forth in these Terms, no licence or any other right is granted to you. 10.2 By using the Saveyoo Marketplace, you agree not to copy, distribute, modify, or make derivative works of any content without our prior written consent. 10.3 Feedback. If you provide ideas or suggestions regarding the Saveyoo Marketplace, you understand and acknowledge that we shall exclusively own all known or hereafter existing rights to the Feedback everywhere in the world, and that such Feedback is hereby irrevocably assigned to us without restriction or payment to you.

11.1 We are entitled to suspend or terminate your access to the App including the deletion of your Account at any time at our reasonable discretion without any liability. Examples of scenarios where this may happen are: • You materially or repeatedly breach these Terms. • We’re required to do so to comply with a legal requirement or a court order in India. • We reasonably believe that your conduct causes harm or liability to us, a Store, or third party (e.g., fraud). • In our discretion we think you have acted in a manner that is abusive or disrespectful to a Saveyoo employee or Store partner. • You're inactive on the App for an extended period of time. 11.2 We encourage you to contact us, if you believe that your Account has been suspended or terminated in error.

12.1 No Warranties. Our Saveyoo Marketplace is made available to you on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose unless Indian law prohibits such disclaimers. 12.2 Blocking your access or refusing to process a payment: We may block your access, terminate your Account, or refuse to process a payment if we reasonably believe there’s a risk - like a potential breach of a law or regulation - associated with you or a payment. 12.3 Changes to these Terms. We can make changes to these Terms at any time. If we update these Terms we will notify you in your Account and post them on the Saveyoo Marketplace. Your continued access to or use of the Saveyoo Marketplace or your Account will constitute acceptance of the revised Terms. 12.4 Third Parties. You understand and acknowledge that Saveyoo does not provide, endorse, or guarantee any third party product, service or information including products of Stores on the App. 12.5 Severability. If any part of the Terms are deemed unlawful, void or for any reason unenforceable, the parties agree that any such provision will be modified to carry out the original intent to the fullest extent permitted by law. 12.6 Waiver; remedies. No failure or delay by Saveyoo to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy. 12.7 Contracting Parties, Applicable Law and Venue. You are contracting with the Saveyoo entity listed in Schedule 1. These Terms will be interpreted in accordance with the laws of India. Any disputes will be resolved exclusively by the competent courts situated in Chennai, Tamil Nadu, India. 12.8 Resolving Disputes. Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us via the App Help Center. If we’re unable to resolve your complaint, you may escalate the issue through the National Consumer Helpline (NCH) or via the applicable legal bodies outlined in the Consumer Protection Act, 2019. 12.9 Class Action Waiver. You agree that any claim or proceeding arising from these Terms must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding, unless prohibited by Indian law. 12.10 Saveyoo reserves the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce these Terms; (iii) detect, prevent, or otherwise address fraud or security issues. 12.11 Grievance Officer. In compliance with the Consumer Protection (E-Commerce) Rules, 2020, and the DPDP Act, 2023, Saveyoo has appointed a Grievance Officer to address user concerns. Contact details: Email: [email protected] (Please include "Grievance Officer" in the subject line) 12.12 Contact Saveyoo. If you have any questions about these Terms please reach out to us at [email protected]

Your Location: India Contracting Entity: Saveyoo Technologies Private Limited